Technology & Automation

Financial Recovery Intelligence Engine

AI-assisted communication, compliance automation, recovery analytics, and automated payment resolution — purpose-built for Texas commercial collections. Not a traditional agency. A precision operating system.

AI Communication Engine

Automated outreach with human oversight

Structured communication workflows handle initial outreach, follow-up sequences, and portal notifications — all logged, timed, and compliant with Texas and federal requirements.

Email Workflow Sequences

Automated initial contact, reminder, and resolution email sequences — each pre-approved for tone, timing, and regulatory compliance. Human review gates for escalated communications.

  • Texas Chapter 391 timing rules enforced
  • Cease-communication flag triggers instant halt
  • Full communication log per account

SMS & Portal Notifications

Debtor-facing payment portal notifications, due date reminders, and status updates delivered via secure messaging. Optional SMS reminders 7 days before installment due dates.

  • Secure debtor portal with payment links
  • Consent-gated SMS with opt-out support
  • Real-time payment status sync

Approval-Gated AI Drafts

AI-generated communication drafts routed to operators for review before dispatch. Human-in-the-loop ensures accuracy for sensitive situations — attorney involvement, disputes, payment plan setup.

  • Draft → Review → Approve → Send workflow
  • Escalation thresholds for high-value accounts
  • Batch approval for routine communications

Compliance Logging

Every outbound communication automatically logged with timestamp, recipient, content type, and outcome. Immutable audit trail for regulatory review and dispute resolution.

  • Automated compliance flag triggers
  • Dispute flag halts automated sequences
  • Exportable audit trail per account

AI Recovery Workflow — End-to-End

Live Example
1

Business enters platform with unresolved financial obligation

Account submission includes debtor information, obligation details, documentation, and business context. System validates and organizes all inputs into a structured account record.

2

AI reviews account details Intelligence Engine

Engine analyzes debt structure, payment history, business operational indicators, engagement patterns, and documentation completeness to assess resolution potential and rank recovery pathways.

3

System recommends recovery pathway Decision

Payment arrangement, settlement review, operational stabilization, or funding sourcing — ranked by likelihood of successful resolution and aligned with Texas Finance Code Chapter 391 requirements.

4

Optional funding pathway presented Voluntary

Qualified businesses may be presented with optional funding pathways. Always voluntary, with full compliance disclosures and review before any pathway is offered.

5

System tracks progress, payments, and resolution milestones

Continuous monitoring of engagement activity, payment status, communication compliance, and resolution milestones. Full audit trail maintained throughout the account lifecycle.

Recovery Analytics

Account scoring and risk assessment

Every account receives a composite recovery probability score — updated continuously as engagement patterns, payment activity, and resolution indicators evolve.

Score Inputs (Weighted)

Aging Bucket20%
Payment History18%
Engagement Indicators15%
Debt Amount vs. Portfolio Avg12%
Communication Activity12%
Business Type Signals10%
Prior Resolution History8%
Documentation Quality5%

Risk Levels

Critical0–24
High25–49
Medium50–74
Low75–100
Critical
High
Medium
Low

Recovery Probability Score

0–100 AI-composite score per account, updated on each interaction. Visual bar with color-coded risk level. Historical score trend preserved.

Real-time updates

Settlement Likelihood Analysis

Probability-weighted settlement range based on account history, engagement patterns, and comparable account outcomes — giving operators a data-driven negotiation anchor.

Pattern-matched

Operational Recovery Score

Business health indicators assess stability, payment capacity, and appropriate pathway recommendations — ensuring strategies match the debtor's actual situation.

Multi-signal analysis

Funding Readiness Assessment

Operational viability indicators for optional funding sourcing pathways. Requires compliance review before any pathway is presented to the debtor business.

Voluntary only

Resolution Milestone Tracking

Automated tracking of key events: first contact, payment initiated, arrangement confirmed, settlement signed, account closed — with timestamp and operator attribution.

Full audit trail

Portfolio Health Overview

Aggregate scoring across all accounts — risk distribution, aging trends, resolution velocity, and recovery rate benchmarks — for strategic portfolio management.

Aggregate view
Automated Payment Resolution

From offer to resolution — streamlined

Stripe-powered payment infrastructure handles settlement offers, one-time payments, and structured payment plan installments — all with automated retry logic, compliance logging, and real-time status tracking.

Settlement Offers

AI-generated settlement recommendations with operator approval. Debtors receive secure payment links with a clear settlement offer — resolved accounts automatically marked and logged.

Stripe Checkout Compliance logged Auto-close on paid

One-Time Payments

Full-balance and partial payments processed via Stripe. Payment confirmation and cancellation pages with real-time status updates. Instant audit trail for every transaction.

Card & ACH Instant confirm Refund eligible

Payment Plans

Structured installment plans with per-installment payment links, due date tracking, and automated reminders. Overdue installments trigger retry workflows after 3 failed attempts.

Auto-retry 3× 7-day reminders Milestone tracking
Workflow Automation

Configurable automation for any resolution strategy

Operators define custom workflow templates with conditional logic — branching paths based on risk level, account type, debtor response, or payment behavior. Automations run on triggers, not schedules.

  • Conditional branching: risk level, debtor type, engagement score
  • Escalation rules: overdue accounts, failed payments, disputes
  • Human approval gates on high-value or sensitive actions
  • Execution history and performance metrics per workflow
  • Compliance checks embedded at every automation node

Example Workflow: Payment Plan Recovery

Account enters payment plan
Send installment #1 payment link
Payment received?
YES → Next installment or close
NO → Retry 3× over 7 days
7 days → Escalate to operator review

Not a traditional collections agency

ResolveIQ is a technology platform that turns your accounts receivable data into structured recovery workflows — with compliance automation and AI-assisted intelligence at every step.