We collect information in the following categories:
A. Information Submitted by Clients
When clients submit accounts for recovery, we collect: debtor business name and address, contact information for representatives, invoice amounts and dates, account history and payment records, and any supporting documentation provided by the client. This information is provided directly by the Client and represents account data under the Client's control.
B. Information Collected from Debtors
When debtors interact with the payment portal or respond to communications, we may collect: contact information provided in portal forms, payment information (processed through Stripe — we do not store raw card data), portal access logs and activity records, and any dispute documentation or cease-communication requests submitted.
C. Information from Platform Users
Operators and administrators using the Platform may provide: login credentials, name and role, and activity records associated with their account management functions.
D. Technical Information
When you access the Platform, we automatically collect: browser type and version, device information, pages visited and actions taken, IP address, and referral source. This data is used for security monitoring, platform improvement, and analytics.
ResolveIQ uses collected information for the following purposes:
ResolveIQ does not sell, rent, or trade personal information to third parties for marketing purposes. Information may be shared in the following circumstances:
Service Providers: We share information with trusted service providers — Stripe (payment processing), OpenAI (AI features), and hosting infrastructure providers — who process data solely for the purpose of providing services to ResolveIQ. These providers are bound by data processing agreements.
Clients: Account information and activity records are accessible to the Client who submitted the account. Clients are responsible for the confidentiality of their account access credentials.
Legal Requirements: We may disclose information when required by law, court order, regulatory authority, or government request — including in connection with Texas Finance Code Chapter 391 compliance inquiries, litigation, or law enforcement investigations.
Protection of Rights: We may disclose information when necessary to protect the legal rights, safety, or property of ResolveIQ, our clients, or third parties — including fraud prevention and security investigations.
ResolveIQ employs industry-standard security measures to protect information from unauthorized access, loss, or misuse. These measures include encryption of data in transit and at rest, role-based access controls for platform users, secure authentication with session timeouts, and regular security review of infrastructure and access patterns.
Payment card data is handled exclusively by Stripe, a PCI DSS Level 1 compliant payment processor. ResolveIQ does not store raw card numbers, expiration dates, or CVV codes in any system. All payment-related data flows through Stripe's secure infrastructure.
Despite these measures, no system is completely secure. We cannot guarantee the security of information transmitted to or from our Platform. Users are responsible for maintaining the confidentiality of their login credentials.
The Platform uses cookies and similar tracking technologies to maintain session state, authenticate users, and collect usage analytics. Key details:
ResolveIQ retains account records and personal information for the period required by applicable law and our regulatory obligations — including Texas Finance Code Chapter 391 record-keeping requirements. Generally:
Clients may request deletion of their account data by contacting ResolveIQ, subject to any legal retention obligations that apply to the specific records.
Depending on your jurisdiction and role, you may have the following rights regarding your personal information:
Debtors: Debtors have the right to request information about what data we hold about them, to dispute the accuracy of obligation records, to request communication cease, and to request deletion of their personal information where legally permissible. Requests may be submitted through the debtor portal or by contacting ResolveIQ directly.
Platform Users: Users have the right to access the personal information associated with their account, to request correction of inaccurate information, and to request account deletion (subject to compliance with our legal obligations).
Clients: Clients have the right to access account data submitted by them, to request corrections, and to manage their account access credentials. Client data rights are subject to regulatory requirements governing commercial collection records.
We will respond to verifiable requests within the timeframe required by applicable law. We may require identity verification before responding to access or deletion requests.
The Platform is not directed to individuals under the age of 18, and ResolveIQ does not knowingly collect personal information from children. If we become aware that personal information from a minor has been collected, we will take steps to delete that information as soon as possible. If you believe a child's information has been provided to us, contact us immediately.
The Platform is operated from the United States. Information collected may be transferred to and processed in the United States. For users outside the United States, your information may be subject to US data protection laws, which may differ from those in your jurisdiction. By using the Platform, you consent to the transfer and processing of your information in the United States.
The Platform may contain links to third-party websites, including Stripe's payment portal. ResolveIQ is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
Some communications sent through the Platform may be partially generated using AI. These communications are always subject to human review before dispatch for non-routine outreach. AI-generated communication content is logged in the account audit trail. AI outputs are recommendations only — the Client retains responsibility for the content, timing, and compliance of all communications sent through the Platform.
ResolveIQ may update this Privacy Policy from time to time. Material changes will be communicated by posting the updated policy on this page with a revised "Effective" date. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.
The Platform does not currently respond to "Do Not Track" browser signals. Our analytics and cookie usage are described in Section 5. We use the minimum tracking necessary for platform functionality and security.
In the event of a data breach that affects personal information, ResolveIQ will notify affected users and regulators as required by applicable law — including Texas data breach notification requirements — within the timeframe prescribed by law. Notification will describe the nature of the breach, the types of information affected, and the steps being taken to address the incident.
For questions, concerns, or requests related to this Privacy Policy, or to exercise your rights regarding your personal information, contact ResolveIQ Recovery Group through the Platform or via the contact information provided on our website.
For disputes regarding data handling, we commit to working in good faith to resolve concerns. Nothing in this policy limits any rights you may have under applicable law.